ADP Ease - with frustration and headaches

I just simply wouldn't recommend ADP Workforce Now to anyone. I don't like their wait times, and I don't like how most everything is on this secret background mainframe that the customer doesn't have access to. If we had the time, we would be changing payroll processing companies. This is a long-term goal of ours, and eventually we will be transitioning to another company.

If [we] don't call first thing in the morning, wait times for payroll lines can be upwards of an hour or more. Service Connect is days before receiving a response. I've had to escalate cases to get someone's attention. When calling for help with payroll, we've had them "fix" the problem, but then it wasn't actually fixed. So it's easier to find a work-around than to call back and wait again.

If you are a small company and don't have the resources to submit all your fillings, ADP Workforce Now would be great. If ADP Workforce Now is working correctly, or is SET UP correctly, I feel ADP Workforce Now would be ideal for a small, simple payroll... Our ADP Workforce Now was never set up correctly when the company was first started 5 years ago. That was then, and we're pushing through the lazy set up. Since I started 6 months ago I have been working with ADP Workforce Now to try and streamline our payroll process. It took 4 whole sessions on talking with T&A, Payroll, and our account consultant to FINALLY (hopefully, haven't used it officially yet) get our Holiday Worked pay category working correctly. We worked through two holidays where it wasn't working correctly in different ways each time. We tested it this time, it seems to work, but we will know for sure for the Thanksgiving holiday.