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ADP’s downside
Updated August 17, 2023

ADP’s downside

Cameron Massicotte | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP for onboarding, Time & Attendance, job posts, reports, analytics, etc… I personally do the onboarding as well as trouble shooting anything within ADP. I also set up out holidays, PTO, import any changes, and assign practitioner access levels to all of our directors. Overall, we use ADP for the majority of our workflow.
  • Onboarding
  • Reports
  • Assigning policies
  • Crashing and have to clear cache and cookies everyday
  • Clearer instructions
  • It has helped us with our finances
The system has too many glitches and is very inconsistent
  • Workable
We just recently purchased workable and are in the process of integrating it.
Paylocity was a bit more smooth but ADP has more features such as a more convenient way to do onboarding

Do you think ADP Workforce Now delivers good value for the price?

No

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

No

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

No

Customer service is always really nice but there is too much passing around to other support teams and at times they don’t know what they are talking about. I am told certain things can’t be done only to learn it myself.
ADP is great for onboarding new hires and allowing them to view our company polices. ADP is also great for viewing paycheck stubs. ADP lacks at being consistent and flowing smoothly. ADP also lacks at assigning the proper policies, allowing us to make mass changes to reassigning employees to new directors without importing, and fails to provide us with adequate support.

ADP Workforce Now Feature Ratings

7.7
Employee demographic data
7
Employment history
4
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
8
8.3
Pay calculation
7
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
8
Reimbursement management
Not Rated
6.5
Approval workflow
7
Balance details
6
Annual carry-forward and encashment
Not Rated
8.8
View and generate pay and benefit information
8
Update personal information
10
View company policy documentation
10
Employee recognition
7
Asset Management ()
Not Rated
8.3
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
5
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
9.0
New hire portal
10
Manager tracking tools
8
8.0
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
8
6.0
Job Requisition Management
5
Company Website Posting
10
Publish to Social Media
4
Job Search Site Posting
5
Applicant Tracking
2
Notifications and Alerts
10