Item: ADP Workforce Now
Rating: 10
Author: Marie Greer

Use Cases and Deployment Scope

We use ADP Workforce now for all our HR and Payroll services. ADP Workforce now is our HRIS and Payroll system. Within the program, we use the Recruiting, Onboarding, Benefits, Performance Management, Compensation, Analytics, Data Management, Payroll, Garnishment and Tax modules. Before ADP, we were using a manual, in-house system. ADP has taken our HR/Payroll into the 21st century and continues to evolve.

Pros and Cons

Tracks time and attendance including with the mobile app
Processes payroll garnishments and taxes
Provides a comprehensive recruiting, applicant tracking and onboarding system
Provides a strong performance management tool

Would like to see more training opportunities on reporting and analytics
Would like to see additional customized fields in recruiting and performance
The system could be more user-friendly in terms of finding training materials

Return on Investment

ADP has had a very positive impact on time management for practitioners and managers
ADP has had a positive impact on environmental efforts by reducing paper consumption
ADP has had a positive impact by increased means of communication with employees in the field; increased employee engagement

Scalability

ADP is very scalable and versatile. It can be scaled up or down depending on organization need. It is also highly customizable for the needs of the organization; the ADP team is responsive and helpful when to talk through ideas and resources which would best fit the culture and needs of the organization.

Systems Integrated With

Benefit Vendors via carrier feeds
ELog system for CDL drivers
Driver Qualification Files

Each of these integrations was multi-step and very involved. The ADP implementation and integration teams were responsive and knowledgeable to provide the direction, tools and instructions needed to complete the integrations.

Alternatives Considered

Ceridian Dayforce, Access People HR Suite and Workday Cloud Platform

In our evaluation of HRIS/Payroll systems we found ADP to be the most robust platform with the greatest number of features, fair pricing, quality, knowledgeable staff and so forth. None of the other systems offered as many features or options at the right price point for our organization. ADP Workforce Now seemed to fit us better than the others.

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

Support Rating

ADP support staff has been invaluable to us. They have gone through some staffing issues which created difficulties in getting first call resolution and adequate handling of some issues but they are working through those challenges. We appreciate the knowledgeable resources and helpful attitude offered by the ADP Workforce Now team.

Other Software Used

Active Trader Pro (Fidelity Investments), Inspired eLearning Security First Solutions

Likelihood to Recommend

I believe ADP is well-suited for small to large companies because their products are customizable to the users needs; it also works well for us because we have operational locations and remote workers in multiple states. ADP Workforce now can pretty much be customized for any size organization or organizational structure.

ADP Workforce Now Solutions

Overall Satisfaction with ADP Workforce Now