Item: Avalara
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

Avalara is being used to calculate sales and use tax for both our online product store, as well as our subscription platform for content distribution to calculate tax on a US, Canadian, and EU basis.

Pros and Cons

Account management.
Maintenance of tax rates and changes.
Cross-functional collaboration.

Lately, the site has gone down for extended periods with no explanation of why.
Identification of new solutions to current clients.
Integrations with more platforms.

Return on Investment

Allowed the company to have less staff in this area internally.
Removed the compliance burden from the company.

Implementation Rating

The program was implemented before I arrived, but there have been few issues with the implementation since plug-in.

Systems Integrated With

Magento
Aria
Netsuite

No information in this area.

The program is easy to use from the client side, but due to the volume of our transactions, running the reports are extremely slow and we are forced to shorten the number of days in a report, which then requires offline addition.

Additional Capabilities

We utilize Avalara for managing tax return filings and exemption certificate management, and have had few issues in these areas. Avalara does these well.

Alternatives Considered

Vertex Cloud

Vertex does a better job for large multi-nationals, but I see Avalara growing into a contender in this space.

Likelihood to Recommend

I feel Avalara is a good solution for a startup or mid-size company. IT has been working on its bench strength to be a solution to larger companies multinational as well.

Avalara is a solution that allows you to focus on other matters

Modules Used

Overall Satisfaction with Avalara