Item: Avalara
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Avalara is currently being used across the accounting, IT, and sales departments to calculate and remit sales and use tax. We are in the beginning process of implementing CertCapture as well. We have locations in several states and this helps us maintain rate changes.

Pros and Cons

Timely remittance
Rate changes
Multiple state jurisdictions

Customer service. Very good compliance team though
Dealing with tax notices
Manual entries are difficult

Return on Investment

Avalara reduced reconciliation time.

Implementation Rating

I would re-evaluate what tier we started on. We used a third of our limit and overpaid for things we didn't need.

Systems Integrated With

Microsoft Dynamics GP
Java

Usability

The website is sometimes difficult to navigate, and tax calculations need to be refreshed multiple times.

Additional Capabilities

We see potential benefits in CertCapture and are initiating it now.

Alternatives Considered

Microsoft Dynamics GP

Microsoft Dynamics GP is very rigid compared to Avalara, and changes need to be made manually

Likelihood to Recommend

Well suited for doing business in multiple states/jurisdictions, and less appropriate if doing business in one or few states.

Avalara Review from an Accountant

Modules Used

Overall Satisfaction with Avalara