Avalara - review from a long-term user
October 26, 2022
Avalara - review from a long-term user
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- AvaTax
Overall Satisfaction with Avalara
We use Avalara for sales tax determination, and we utilize the tax law research functionality. We have multiple ledgers that roll up into one legal entity and Avalara was easy to implement across the various ledgers and product offerings. We enjoy the accuracy of the research tool and ease of use. It's become our go to research tool for sales and uses tax research.
- Easy implementation
- Allows the use of GPS coordinates
- Provides quick solutions to meet tax law requirements - i.e. the CO transportation fee.
- Communication, communication, communication -room for improvement on getting help with resolutions.
- Helping customers with TLS issues.
- The first level of support is not very helpful. We are often referred to our technical account manager for further research. Have the TAM train the first level support staff.
- We pay to get responses within 24 hours, but a response of "this has been escalated to your TAM" should not count as a solution response.
Do you think Avalara delivers good value for the price?
Yes
Are you happy with Avalara's feature set?
Yes
Did Avalara live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Avalara go as expected?
Yes
Would you buy Avalara again?
Yes
- Streamlined the report consolidation process.
- Saved our ledger owners approximately 16 hours per month due to report features.
- Reduced total number of days required to compile data and file tax returns.
- Microsoft Dynamics NAV 2013
- Microsoft Business Central
- MAS200
The integrations weren't terrible, it's the delay in the response to issues as they arise that caused the most frustrations from all areas of our organization. When we can't move forward with testing without a response from Avalara and we can't get a straight answer from Avalara on the solution, that's when we question if there is a better alternative.
- Professional Services (nexus studies, registrations, backfiling, etc.)
We do not utilize these professional services.