Almost there keep pushing
April 08, 2022

Almost there keep pushing

Matthew Hahn | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with AVI-SPL

We use AVI-SPL for in-office collaboration technologies including new build-outs, technology upgrades, and maintenance support.

Pros

  • Strong catalog of service offering
  • Excellent domestic coverage

Cons

  • During the project implementation phase, the project team frequently has not been pre-read into the project which can lead to re-explanation, scoping or missteps.
  • During support services, we have seen an increase in failure to identify the root cause. This leads to an extended reduction in availability and increased cost for AVI-SPL.
  • Reduced cost of support
The support team has overall been a fantastic partner to our organization. There has been a recent slide in resolution time that can partly be attributed to supply chain challenges.
We have not utilized AVI-SPL for these solutions.

Do you think AVI-SPL delivers good value for the price?

Yes

Are you happy with AVI-SPL's feature set?

Yes

Did AVI-SPL live up to sales and marketing promises?

No

Did implementation of AVI-SPL go as expected?

No

Would you buy AVI-SPL again?

Yes

AVI-SPL in my experience is well suited for large projects that may span over many locations and have advanced control capabilities in scope. In contrast, smaller projects are more efficiently fulfilled through nimble competitors.

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