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The best backup system
Updated May 06, 2024

The best backup system

Roni Peterson Alvarenga | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bacula Enterprise

Bacula Enterprise is the main backup tool of the Municipality of Campinas/BR. We use it for several applications and operating systems.
Our goal is to guarantee backup of structured and unstructured data, something that Bacula does with mastery.
  • Compatibility with different systems.
  • Extensive documentation.
  • Proactive support team.
  • Rapid deployment.
  • Cheap deployment.
  • Simple configuration handling.
  • Web interface.
  • Mobile application.
  • Authentication layer.
  • Data availability.
  • Reliability and file retention.
  • Data security.
  • Veeam Backup & Replication
The way of hiring Bacula is simpler than the other market options. There is no limitation by amount of data or the like, and there are several plugins that increase the possibilities of the tool.

Do you think Bacula Enterprise delivers good value for the price?

Yes

Are you happy with Bacula Enterprise's feature set?

Yes

Did Bacula Enterprise live up to sales and marketing promises?

Yes

Did implementation of Bacula Enterprise go as expected?

Yes

Would you buy Bacula Enterprise again?

Yes

Bacula Enterprise can be used in environments of different sizes, that is, from a small business to a large industry. Everything will depend on how it will be provisioned. There is no size limitation for your company. However, it is necessary that you have full knowledge of backup policies in order to make the best use of the tool.

Bacula Enterprise Feature Ratings

Data Center Backup
10.0
Instant recovery
10
Recovery verification
10
Multiple backup destinations
10
Incremental backup identification
10
Backup to the cloud
10
Deduplication and file compression
10
Snapshots
10
Flexible deployment
10
Management dashboard
10
Platform support
10
Retention options
10
Encryption
10

Bacula Enterprise Support

The support service is exceptional! Always very accurate and fast in service. It is possible to note that the technical support team has enormous knowledge on the platform. There are several service channels, from call opening systems to direct channels such as WhatsApp and telegram. In addition to having a very aggressive SLA, that is, you will hardly go through an unpleasant situation.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
None
Yes, we purchase premium support. There is no way not to have support for a service as critical as backup systems and, even though Bacula Enterprise is so efficient, we believe that support guarantees us an extra layer of security for our data. Today we use Bronze support, however, in our next contract renewal we will migrate to a higher level of support, to have access to more functionalities, resources, and even more agile service
There was a situation in which we needed to migrate a virtual machine from a legacy cluster to a new cluster that we had acquired, but that VM had a problem with its virtual disks that made it impossible to be migrated, even with all the support from VMWare we were unable to carry out the migration. It was then that we turned to Bacula support and together, via a bare-metal recovery, we managed to migrate the virtual machine and had no problems.