Item: Bigin by Zoho CRM
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We are a small business of about 10 people, and all of us are wearing multiple hats to work on different aspects of the business. 3 out of those are working sales (2 part time), and we often used to lose track of our leads and sales pipeline, phone number or contacts at different partner organizations or client, because everything was on spreadsheets on a cloud drive. Bigin by Zoho CRM offers simplicity and just the right amount of CRM feature for a small team like us, with the possibility of expanding to Zoho CRM afterwards if required.

Pros and Cons

Centralizes customized information about customers, vendors, partners...etc
Connects the sales team as well as management on the sales goals
Lets you access the whole CRM through the mobile app
Easy to setup and get started

Definitely for small businesses with limited features (but scalable to bigger CRM through import/export)
Limited workflow and automation functionalities
Forms cannot be customized much
Limited Integration (API)

Return on Investment

100% more visibility on our leads and projected sales
Everybody loves it in the team, we are finally centralizing our customer interactions!
Leads management productivity increased by 60%

Alternatives Considered

Zoho CRM, Zoho Projects, Zoho Desk, Zoho Flow, Zoho Books, Zoho Forms, Zoho Survey and Zoho WorkDrive

I need a cheap solution that regrouped some of the features of the different Zoho Suite. Bigin by Zoho CRM does manage to bring together the minimum requirement for a CRM, all while using features already present in other Zoho Products. I have always been impressed by Zoho, and Bigin by Zoho CRM is the right size for our business!

Key Insights

Do you think Bigin by Zoho CRM delivers good value for the price?

Yes

Are you happy with Bigin by Zoho CRM's feature set?

Did Bigin by Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Bigin by Zoho CRM go as expected?

Yes

Would you buy Bigin by Zoho CRM again?

Yes

Other Software Used

Zoho CRM, Zoho Projects, Zoho Desk, Zoho Books, Zoho Flow

Likelihood to Recommend

If you are a small team that requires to enhance your follow-ups on leads and you're looking to centralize all the business' contacts information, look no further! But, if you are looking for a CRM tool with deep functionalities and integrations, then, maybe continue your research. Bigin by Zoho CRM will help you get started if you never had a CRM, but it will lack features and connectivity as the business grows. The good news, is that it's a cheap, well-versed CRM that can get you started, and then you can export to a bigger CRM in due time. I'm glad this solution exists for Smaller Businesses!

The Ultimate Small Business CRM a.k.a Bigin by Zoho CRM

Software Version

Overall Satisfaction with Bigin by Zoho CRM