Blackbaud Raiser's Edge NXT Honest Feedback
July 12, 2022
Blackbaud Raiser's Edge NXT Honest Feedback
Score 7 out of 10
Vetted Review
Verified User
Modules Used
- Prospect Insights
Overall Satisfaction with Blackbaud Raiser's Edge NXT
We use the product to maintain data on donors and prospective donors. We track donor activity and capacity information, as well as engagement activity with the Membership module. The product allows our fundraisers web-based, real-time access to data regarding their portfolios. Additionally, the database is used to maintain contact reports and other updates from interactions with our donors.
- Visualization tools
- Real time updates
- Web based accessibility
- Matching gifts that are soft credited in RE7 are not soft credited in Blackbaud Raiser's Edge NXT
- Launching of emails from Blackbaud Raiser's Edge NXT is problematic
- Changes in terminology (Opportunities vs Proposals) between RE7 and Blackbaud Raiser's Edge NXT are problematic
- Real time data
- Web based visibility
- Events module
- We have leveraged the data by using Tableau to create dashboards that were manually created in the past
- We are better positioned to forecast future fundraising results
- Fundraisers like being able to access via the web
The availability of the data is one reason we invested in this. The predictive modeling that is refreshed annually is very helpful. However, we've found it difficult to garner buy-in from the fundraisers on the predictive modeling thus far. The training we received when we launched the product was less than helpful.
- In-Person Training
Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?
Yes
Are you happy with Blackbaud Raiser's Edge NXT's feature set?
Yes
Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?
No
Did implementation of Blackbaud Raiser's Edge NXT go as expected?
Yes
Would you buy Blackbaud Raiser's Edge NXT again?
Yes
Blackbaud Raiser's Edge NXT Support
| Pros | Cons |
|---|---|
No escalation required | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
We did not purchase premium support. I expect good customer support as part of the annual maintenance fees and feel strongly that Blackbaud should not charge additional fees for a standard service. furthermore, based on our experience with FE and RE 7 before we invested in RE NXT, I was not convinced we would get any service we paid extra for.