Review of Raiser's Edge NXT After 3 Years of Use
December 02, 2022
Review of Raiser's Edge NXT After 3 Years of Use
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Blackbaud Raiser's Edge NXT
Our organization uses Raiser's Edge NXT as our fundraising CRM. This is how we manage constituents, donations, events, and track our relationship actions for constituents, including mailings, meetings, emails, and other outreach.
- Quick view of constituent profiles
- Easy to add relationship actions like meetings
- Easy to see giving history and giving details
- Setting up customized, advanced workflows and automatic triggers/actions
- Using the tool as the email client for our prospects and donors
- Easy constituent view for fundraisers to use
- Marketing and analysis reports based on appeals, etc
- Creating lists to segment constituents
- The easy to use marketing reports help compare appeals and campaigns and give insights on how to make improvements, what to spend more time and money on, and what to pull back from
- Currently testing the new workflows to send triggered emails to donors under a certain amount--to save some time from sending them one by one
The analytics that come with the tool have not been very useful; I'm not sure we've been able to use it at all. We had to pay extra for Target Analytics to get more robust data and import that data into NXT.
- Online Training
Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?
No
Are you happy with Blackbaud Raiser's Edge NXT's feature set?
Yes
Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?
Yes
Did implementation of Blackbaud Raiser's Edge NXT go as expected?
Yes
Would you buy Blackbaud Raiser's Edge NXT again?
Yes