A Very User-Friendly Experience!
December 13, 2022

A Very User-Friendly Experience!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Raiser's Edge NXT

We use Blackbaud Raiser's Edge NXT for managing donor relationships. This includes tracking gift history, recording communications with donors, and making sure their contact information is current. It is a great tool to see all information in one place with a very user-friendly interface.

Pros

  • Presenting Donor Information
  • Running Lists/Reports
  • Keeping Staff Organized
  • Quickly Alerting Users on Important Information when Interfacing with Supporters

Cons

  • I would like to see multiple year total giving history separated by year, or know where this functionality is if it exists.
  • I would like better integration with GMail.
  • I would like bulk actions to be possible in NXT and not require the harder to use Database view.
  • Gift History
  • Actions History
  • Contact Information Management
  • Very quick to access information.
  • Can access information via a mobile-device easily too.
  • It is always a very fast and simple experience when using this product.
Insights have been great for ask strings for direct mail appeals or solicitation conversations. It takes some of the guesswork out, enhancing our ability to fundraise and make asks that are more appropriate to each potential donor we are in conversation with. When some teams can be small, these insights provide a great way to know where to focus your time and on who.
  • Online Training
Trainings have been very helpful and make an easy product to use even easier.
In my many years of fundraising, I have found this database to be the easiest to use and friendliest to train others on without fear that they may make mistakes.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Not sure

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

Managing our alumni and annual fund, it is perfect to quickly see all of the information I need before I contact someone. Again, it is very user-friendly, so someone can call, I pull up their profile, and quickly know pertinent information to inform and enhance my conversation. It is a great tool to encourage staff who are less comfortable with databases to be more open to them, as everything is very straightforward and user-friendly.

Comments

More Reviews of Blackbaud Raiser's Edge NXT

  1. Home
  2. Nonprofit CRM Software
  3. Blackbaud Raiser's Edge NXT Reviews
  4. User Review of Blackbaud Raiser's Edge NXT