Our Bright Pattern Contact Center Success story
March 10, 2024
Our Bright Pattern Contact Center Success story
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Bright Pattern Contact Center
We're currently using the platform for inbound, outbound calls and chats. We're also using Bright Pattern Contact Center for automated SMS and Voice campaigns. The scope of our use case includes:
- Managing inbound and outbound customer interactions across multiple channels.
- Providing omnichannel support to meet customer expectations.
- Optimizing agent workflows and performance through advanced routing and analytics.
- Adapting to changing business needs and regulatory requirements.
- Enhancing overall customer experience and satisfaction.
- Managing inbound and outbound customer interactions across multiple channels.
- Providing omnichannel support to meet customer expectations.
- Optimizing agent workflows and performance through advanced routing and analytics.
- Adapting to changing business needs and regulatory requirements.
- Enhancing overall customer experience and satisfaction.
- Automated outbound campaign
- Robust APIs
- Amazing implementation team
- Custom reporting could be easier
- Slightly different approach to SMS functionality
- Enhanced Scenario Builder
- Increased closed sales by ~20% MoM
- Decreased AHT by 30%
More versatile than all of the above and a better implementation team.
Do you think Bright Pattern Contact Center delivers good value for the price?
Yes
Are you happy with Bright Pattern Contact Center's feature set?
Yes
Did Bright Pattern Contact Center live up to sales and marketing promises?
Yes
Did implementation of Bright Pattern Contact Center go as expected?
Yes
Would you buy Bright Pattern Contact Center again?
Yes