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Broadvoice has room to grow
Updated April 27, 2022

Broadvoice has room to grow

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

I take all incoming prospective client calls and some transfers. I also provide backup for our receptionist, occasionally. I use a landline, but sometimes use Communicator on the run. I also use the text feature regularly to follow up with clients or prospective clients who have missed appointments or for last-minute information. Clients seem to be inclined to text me often, which was unexpected, but well-received.
  • Texting-this has been very helpful for follow up and shortened communication time.
  • More technical assistance with landline usage settings-Communicator constantly rings through when I am on a call and it is very disruptive to my work.
  • Communicator is missing previous calls-I want to be able to click on the call I just missed and for communicator to dial it.
  • Broadvoice needs a "plug-in" like Mitel has- Ex: If I see a clickable phone number on the Web, I would like to be able to click it and Broadvoice immediately dials the number.
  • Answering calls
  • Quickly being able to call back missed calls
  • Texting
  • The text feature has helped me to confirm more appointments, or get information quicker
  • The Communicator app has made me like my job less because the calling feature is clunky
Broadvoice was less expensive. Mitel was better because of the clickable phone numbers-saved me a lot of time. Mitel was better because it was more customizable-the phone numbers display on my Broadvoice landline as 5012345578 with no dashes, etc. I am dyslexic and this is very confusing for my eyes and brain. Mitel allowed me to customize it as (501) 234-5578-I have been told by Broadvoice this is not possible. Mitel had a log of missed/recent calls I could easily click to call back.

Do you think Broadvoice delivers good value for the price?

Not sure

Are you happy with Broadvoice's feature set?

No

Did Broadvoice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

No

MiVoice Office Application Suite (Mitel Application Suite)
It is fine for answering the phone and transferring a call. I also like the Text feature on Communicator because it helps me reach people quickly. From my experience, I think the Communicator app has some serious drawbacks- it's clunky to navigate, it's not very good looking, there is no log of missed calls, previous calls, etc. where I can quickly click on a number to dial, there are too many places to put update my status if I am on a call on my landline, and Communicator continues to ring with new calls.

Using Broadvoice

I use it very simplistically.
ProsCons
Quick to learn
Feel confident using
Do not like to use
Inconsistent
Cumbersome
  • picking up the phone to answer or hang up
  • getting voicemails
  • changing greeting
  • texting
  • transfering
  • no clickable phone numbers
  • no log of missed/recent calls to easily click to redial
Yes, but I don't use it