Administrator
August 31, 2022
Administrator
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- b-hive Communicator
Overall Satisfaction with Broadvoice
We are a medical practice using the Broadvoice phone and fax systems. It works great and the functionality is very user-friendly. This phone system allows for easy transfer between departments. The faxes are sent to an outlook account that makes them pdf files so we can easily distribute to the correct person. The online portal allows for voicemails to be reviewed online or you can manually pull them off the traditional way. The setup for the business hours and holidays is the easiest system that I have ever dealt with.
- Business Hour and Greeting Setup
- Technical Support
- Phone Call Transfers
- Voicemail access
- Shared line grouping
- Time of voicemail
- Searching of voicemails in the portal
- Auto deletion of voicemails less than 5 seconds
- Voicemail Setup
- Ring Group
- Fax to PDF
- Business Hours Control
- Call Forwarding
- Phone calls are clear
- Voicemails are not blank
- Faxes can be reviewed via email
- Streamline process with call routing
Broadvoice is the best phone system that the office has ever used in all comparison categories.
Do you think Broadvoice delivers good value for the price?
Yes
Are you happy with Broadvoice's feature set?
Yes
Did Broadvoice live up to sales and marketing promises?
Yes
Did implementation of Broadvoice go as expected?
Yes
Would you buy Broadvoice again?
Yes
Using Broadvoice
23 - Healthcare
- Answering Calls
- Transfer Calls
- Check faxes
- Check voicemails
- Fax to PDF
- Ring Groups
- Voicemail portal
- Deletion of voicemails less than 5 seconds
- Time of voicemails
Evaluating Broadvoice and Competitors
Yes - Kloudtel
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
I would still choose Broadvoice.
Broadvoice Implementation
- Implemented in-house
Change management was minimal
Broadvoice Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No. We are a small office and what we have suites us.
I had to setup holiday hours and they remoted in and walked me thru it.
Using Broadvoice
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Voicemail checking
- Transfer of calls
- Holding calls
- Speed Dial and Speed Dial Setup
- None
Yes, but I don't use it