Works well for our animal clinic environment
February 10, 2023
Works well for our animal clinic environment
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Broadvoice
We use Broadvoice to direct and answer calls to our clinic. Prior to Broadvoice, we had an internal system that was very difficult to work with, even with IT knowledge. Now changes are made easily. We also use virtual faxing as a way of transferring records from one clinic to another. It has made faxing a much easier experience.
- Responds to issues
- Good call quality
- Easy to use dashboard/interface
- Maybe create video snippets of how to use certain features. If this is already available I have not stumbled across it.
- Visual voicemails
- Faxing
- Autoattendant menu system
- Phone system is more reliable, less disconnect calls
- Easier to use than prior system, so less time training.
Do you think Broadvoice delivers good value for the price?
Yes
Are you happy with Broadvoice's feature set?
Yes
Did Broadvoice live up to sales and marketing promises?
Yes
Did implementation of Broadvoice go as expected?
Yes
Would you buy Broadvoice again?
Yes
Broadvoice Feature Ratings
Broadvoice Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
We did not, wasn't necessary.