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BrowserStack Stacks Up
May 22, 2024

BrowserStack Stacks Up

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with BrowserStack

We utilize BrowserStack to diagnose problems our customers are facing, including visual errors, checkout issues, and browser specific functions, like reader view on iPhones. We use it across our different teams, like ecommerce, IT, development team, and others to verify features work properly, issues can be replicated, and all use cases are accounted for.
  • Emulating device types
  • Flexibility to change between operating systems/versions
  • Fast response time when in use
  • Though mostly fast, some features are slow to respond
  • Multiple users can't be logged in at once
  • Improved usability of mobile device types
  • Diversity of devices
  • Multitude of Operating System versions
  • Ability to quickly test on multiple device versions
  • Specific ROI is unknown, time saved is biggest factor
  • UX & QA teams have increased output
  • Decreased customer issues by 21%
Our company has had to rely on internal devices in the past. We had no way of testing a certain operating system or device unless we physically had it. If windows 7 needed tested, IT would find a computer with it. If a Mac with High Sierra was needed, we'd be compelled to find one across our global teams.
  • Accessibility Testing
Accessibility is a huge focus for our business, as we offer products for those recovering from operations, with physical impairments, or other disabilities. Additionally, this tool helped us to find where we were compliant, and where we needed improvement. Now, we've implemented tools that allow our users to seamlessly transition from the normal site, to one for certain types of colorblindness, for those with seeing disabilities, etc.
accessiBe is an accessibility only tool that cannot replicate browsers or devices. LambdaTest is comparable, however, after assessing the feature set, ultimately we decided BrowserStack was a better fit for our business. LambdaTest does have features that will meet most business needs, however, ours in particular were outside of their capabilities.

Do you think BrowserStack delivers good value for the price?

Yes

Are you happy with BrowserStack's feature set?

Yes

Did BrowserStack live up to sales and marketing promises?

Yes

Did implementation of BrowserStack go as expected?

Yes

Would you buy BrowserStack again?

Yes

NetSuite ERP, Adobe Commerce (Magento Commerce)
BrowserStack is ideal for organizations that face a wide range of customers and browsers. Our company deals with everyone from everyday consumers, to the VA, to hospitals and clinics. All of these users have different operating systems, versions, and devices, so BrowserStack is perfect for us to ensure we can emulate all of these. The tool may not be suited for smaller companies who interact with a less diverse customer base.