Item: Bullhorn ATS & CRM
Rating: 1
Author: Mathew Anderson

Overall Satisfaction with Bullhorn ATS & CRM

Use Cases and Deployment Scope

We use Bullhorn ATS & CRM to store all of our information on our candidates and clients. We use it to bulk email and market jobs.

Pros and Cons

Pros

Good integration options with a number of 3rd party programs. We use Vonage and it is honestly really great to integrate into Bullhorn.
It works most of the time and the phone app for it is particularly good.

Cons

Bullhorn Customer Support is the absolute worst I've ever worked with.
Absolutely no advanced training to help set up your dashboards or any advanced functionality. You either need to have a programmer on staff to work on it or pay Bullhorn to help you set up any of the more advanced capabilities that it has. You had better like it out of the box otherwise it's going to cost you.

Return on Investment

Does not help our workflow at all.
Ruined our sender reputation for our email.

They are almost 100% useless. This is not hyperbole. I am not one to go online and trash anyone but I am so fed up with trying to get Bullhorn to help us with our issues that I had to say something. If you like Bullhorn out of the box and you just need a place to search your client and candidate records, you'll be fine. If you want to actually get the technology to work for you so you can get more done, RUN FOR THE HILLS!!!

Key Insights

Do you think Bullhorn ATS & CRM delivers good value for the price?

Are you happy with Bullhorn ATS & CRM's feature set?

Did Bullhorn ATS & CRM live up to sales and marketing promises?

Did implementation of Bullhorn ATS & CRM go as expected?

I wasn't involved with the implementation phase

Would you buy Bullhorn ATS & CRM again?

Likelihood to Recommend

I called and asked for training on setting up my dashboards to actually help us utilize workflow and track candidates through the process, and they sent me to their website to watch training videos. The videos don't help at all with anything more advanced, so we are going to have to pay more on top to get their team to set it up for us.

We also didn't know that if we wanted to send emails to our customers and candidates through the system, we would have to send one at a time. This absolutely DESTROYED our email credibility with email service providers and ISP's because if we wanted to send a job to 100 of our candidates to see if anyone might be interested in the job, it BCC's everyone instead of sending each individual an email.

Bullhorn ATS & CRM Feature Ratings

Comments

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Worst system and customer service I've ever used professionally