Item: CaptivateIQ
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use CaptivateIQ to manage and display commission for our account management organization. It is extremely intuitive from an end-user perspective. My team never has follow-up questions when they get their statements. Having worked with our Payroll admin, I know that her feedback and experience have been positive as well. We do not have the most straightforward comp plan, and so CaptivateIQ's flexibility is great. It also has seamless integration with Salesforce.

Pros and Cons

Easy to use
Not buggy

In general I don't love apps that pop open new tabs.

Most Important Features

Consistent performance and no bugs
Intuitive and easy to use
Lightweight but charming UX

Return on Investment

The team understands their commission on a self-serve basis which reduces management or G&A explication/intervention.

Key Insights

Do you think CaptivateIQ delivers good value for the price?

Yes

Are you happy with CaptivateIQ's feature set?

Yes

Did CaptivateIQ live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of CaptivateIQ go as expected?

I wasn't involved with the implementation phase

Would you buy CaptivateIQ again?

Yes

Likelihood to Recommend

In terms of managing a post-sales revenue function, I would be hard-pressed to identify something that the tool could be doing better. It just works. I cannot speak to new business use cases or integrations with anything other than SFDC. If you have a wild com plan, make sure to evaluate whether or not you can build it in CaptivateIQ.

Easy to use commission software for CSM teams

Overall Satisfaction with CaptivateIQ