TrustRadius
Certify: you get what you pay for!
https://www.trustradius.com/expense-managementCertifyUnspecified8.263101
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May 22, 2019

Certify: you get what you pay for!

Score 7 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Certify

Certify is used across the entire organization for employee monthly expenses.
  • Clean intuitive interface
  • Provides a mobile app for receipt scanning
  • Provides history of all expense report activity
  • The website tends to be very, very slow when uploading or saving information
  • OCR engine through App for scanning receipts is awful, to the point of being useless
  • Mileage calculations through Mapquest tend to be inaccurate most of the time
  • Overall a good solution for an organization. It saves a lot of time compared to other methods of expense tracking.
  • Automated integration with AMEX makes reconciling those expenses easy and timely.
  • Intuitive interface means there was not much of a learning curve.
  • Better and more available video training by Certify would be helpful to learn the best way to use the platform and save even more time.
Training provided by Certify is lackluster. Customer support is also a bit slow to respond, but I have only had to use it a couple of times for very minor types of things.
It's not the best solution I have used, but also, it's not the worst either. It is an average solution, and I know it is on the cheaper side of the spectrum which is why my company chose it. They always choose the lowest cost provider. Certify also does not have any integration to the travel solution we use, so everything in that has to be manually uploaded.
I believe for a large organization Certify is the least costly provider compared to other solutions. It is significantly better than using the likes of SAP's Concur ERP type platform. However, it is not as forward-thinking and cool to use like Expensify or Zoho. Again, you get what you pay for!
In a smaller organization setting, or for people that are NOT road warriors like myself that have multiple receipts each day, it would probably be better suited. When you have many many receipts to document each month, going through each to ensure accuracy takes quite a long time and is burdensome.