Great first impression
March 29, 2021

Great first impression

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with

  • Call Review
  • Coaching & Skill Development
  • New Hire Onboarding
  • Process Improvements & Change Management
  • Voice of Customer & Disseminating Success Stories
  • Easy implementation.
  • Great out of the box trackers.
  • Missing direct integration with SFDC which makes it difficult to tie coaching to revenue outcomes. Also makes it difficult to defend Chorus's ROI.
  • Tracker UI is too simplistic and not intuitive. There should be more of a format "rep said: xyz" "pro said: xyz" "duration: x" etc.
  • Need better filtering - how can I see all unread comments, how can I go back and search for previous coaching comments?
  • I want to have rep specific trackers tied to coaching. Ex: In my last 1:1 we came up with a new way to address x objection, how can I easily see if that objection came up on a future call and that the rep addressed as coached? Coaching notes should be dynamic.
  • Too early to tell.
Only evaluated, never used - Chorus had simpler integration.
Current Sales Tech Stack: Salesforce, Outreach, Chorus, Workday.

Chorus is our first conversation intelligence platform.
Too early to tell.
The implementation and customer service team has been fantastic, this is by far the easiest implementation in our current tech stack. The knowledge base and self service education is lack luster, but the support team has more than made up for the lack of ready made resources.
Great tool for:
  • Onboarding and training
  • Ongoing coaching in a virtual environment
  • Tracking adoption of new sales strategies
  • Tracking prospects reaction to new sales strategies
  • Product improvements
  • Creating new objection handling lyrics
  • Highlighting top reps
  • Sharing customer feedback to support teams