Chorus.ai - a fantastic tool for Sales, Customer Success, Marketing and managers
April 05, 2021
Chorus.ai - a fantastic tool for Sales, Customer Success, Marketing and managers
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chorus.ai
- Call Review
- Coaching & Skill Development
- New Hire Onboarding
- Process Improvements & Change Management
- Handoffs & Collaboration / Knowledge Sharing
- Voice of Customer & Disseminating Success Stories
Chorus.ai is awesome! It allows me to concentrate on listening to my customer and dealing with their concerns in the moment as opposed to just taking notes. I can review a call later to clear up unclear issues during the call, request that my VP review a call to get her take on my planned next actions, and generally just share the important and relevant pieces of a call that others in my organization will find useful without requiring them to waste time on the rest of the call. This is the first place I've ever used Chorus.ai and I would strongly recommend it to anyone that is in a customer-facing role.
- Very easy to send an entire meeting or relevant parts of it to a colleagues.
- Super useful to capture key selling references and forward to Marketing and Sales.
- Transcription is helpful, especially with some participants with non-standard speech, quiet speakers, etc.
- The ability to listen to a meeting I'm unable to attend in 1.5 or 2x speed.
- Sometimes the action items aren't exactly on track. Consequently I look at them, but if it doesn't make sense I just listen to the passage again.
- I've noticed that if I have a call that is moved at the last instant, when I reset the call It might not be picked up in Chorus.ai. That is a rare event, but I'd love to know how I can add an impromptu call to Chorus.ai.
- When I set up meetings, they're covered by Chorus.ai. It would be very cool if there was a way for me to have Chorus.ai cover a call that others set up.
- It helped my ramp-up time as a new CSM. As accounts were transferred over to me I was often able to hear about past goals and objectives and see where my overworked counterparts missed something leading to improved customer satisfaction.
- Our Marketing department frequently uses the the key verbal evidence given by customers as they create campaigns, etc.
- Sales is able to share prospecting information with technical experts that were unable to attend that particular meeting.
This is the first tool I've ever used like this, and I love it!
It is seamlessly added to every Zoom meeting I set up. That is all I need to know about the tech stack, right?
Marketing use.