- a fantastic tool for Sales, Customer Success, Marketing and managers
April 05, 2021 - a fantastic tool for Sales, Customer Success, Marketing and managers

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with

  • Call Review
  • Coaching & Skill Development
  • New Hire Onboarding
  • Process Improvements & Change Management
  • Handoffs & Collaboration / Knowledge Sharing
  • Voice of Customer & Disseminating Success Stories is awesome! It allows me to concentrate on listening to my customer and dealing with their concerns in the moment as opposed to just taking notes. I can review a call later to clear up unclear issues during the call, request that my VP review a call to get her take on my planned next actions, and generally just share the important and relevant pieces of a call that others in my organization will find useful without requiring them to waste time on the rest of the call. This is the first place I've ever used and I would strongly recommend it to anyone that is in a customer-facing role.
  • Very easy to send an entire meeting or relevant parts of it to a colleagues.
  • Super useful to capture key selling references and forward to Marketing and Sales.
  • Transcription is helpful, especially with some participants with non-standard speech, quiet speakers, etc.
  • The ability to listen to a meeting I'm unable to attend in 1.5 or 2x speed.
  • Sometimes the action items aren't exactly on track. Consequently I look at them, but if it doesn't make sense I just listen to the passage again.
  • I've noticed that if I have a call that is moved at the last instant, when I reset the call It might not be picked up in That is a rare event, but I'd love to know how I can add an impromptu call to
  • When I set up meetings, they're covered by It would be very cool if there was a way for me to have cover a call that others set up.
  • It helped my ramp-up time as a new CSM. As accounts were transferred over to me I was often able to hear about past goals and objectives and see where my overworked counterparts missed something leading to improved customer satisfaction.
  • Our Marketing department frequently uses the the key verbal evidence given by customers as they create campaigns, etc.
  • Sales is able to share prospecting information with technical experts that were unable to attend that particular meeting.
This is the first tool I've ever used like this, and I love it!
It is seamlessly added to every Zoom meeting I set up. That is all I need to know about the tech stack, right?
Marketing use.
It is awesome! A great timeshifting tool and a great analysis tool.