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Not so easy-to-use app
April 05, 2021

Not so easy-to-use app

Sam Lee | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chorus.ai

  • Call Review
  • Coaching & Skill Development
The company recently switched to Chorus.ai from Gong.io. I have used it to refer back to my presentation call to strategize my sales cycle.
  • Immediate call recording availability.
  • Dashboard needs improvement.
  • Transcription from my call is hard to find.
  • Quantifiable coaching results.
  • Improving win rates.
I prefer Gong.io over Chorus.ai.
I have been using Gong.io extensively after I was hired from Info-Tech. The features were straightforward and did not require any training. Chorus.ai seems to have all the features but the dashboard and the call track is complicated to use.
Call recording apps like Chorus.ai are key for sales representatives like us. It is used for call reviews for coaching, find missed opportunities, and plan next steps. I personally think Chorus.ai does not perform as expected in that regards.