ChurnZero is used by my Team of Advisors to manage our client book. This allows us to stay on top of our customers, and ensure we are being great Customer Success Managers (CSMs). ChurnZero allows me to prioritize my time, so I know which clients need attention/my outreach. ChurnZero saves me valuable time, and help prevents turnover on my client book. The product allows me to send important updates to my clients.