TrustRadius
Love ChurnZero!
https://www.trustradius.com/customer-successChurnZeroUnspecified9.177101
Kate Masucci profile photo
February 14, 2019

Love ChurnZero!

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ChurnZero

ChurnZero is used by my Team of Advisors to manage our client book. This allows us to stay on top of our customers, and ensure we are being great Customer Success Managers (CSMs). ChurnZero allows me to prioritize my time, so I know which clients need attention/my outreach. ChurnZero saves me valuable time, and help prevents turnover on my client book. The product allows me to send important updates to my clients.
  • Segment my customer book to send tailored messages.
  • Creates valuable "ChurnScores" so I can see which of my customers are at risk.
  • View individual account usage.
  • The fact that it syncs with our company Salesforce account is a big perk.
  • I do not utilize the "map" on the main dashboard much. Perhaps this would be beneficial for a different type of User. A Customized Dashboard would be awesome!
  • I would like to see expanded reporting on the Plays.
  • Reduces churn and helps with better time management.
It's a great tool for those in the CSM Role! It makes it easy for managers to keep tabs on their team's efforts.

ChurnZero Feature Ratings

Product usage
Not Rated
Help desk / support tickets
10
NPS surveys
Not Rated
Sponsor tracking
Not Rated
Customer profiles
10
Automated workflow
8
Internal collaboration
Not Rated
Customer health scoring
10
Customer segmentation
10
Customer health trends
10
Engagement analytics
10
Dashboards
8
Role-based user permissions
Not Rated
API
Not Rated
Integration with Salesforce.com
10