February 14, 2019
Score 10 out of 10
Overall Satisfaction with ChurnZero
ChurnZero is used by my Team of Advisors to manage our client book. This allows us to stay on top of our customers, and ensure we are being great Customer Success Managers (CSMs). ChurnZero allows me to prioritize my time, so I know which clients need attention/my outreach. ChurnZero saves me valuable time, and help prevents turnover on my client book. The product allows me to send important updates to my clients.
- Segment my customer book to send tailored messages.
- Creates valuable "ChurnScores" so I can see which of my customers are at risk.
- View individual account usage.
- The fact that it syncs with our company Salesforce account is a big perk.
- I do not utilize the "map" on the main dashboard much. Perhaps this would be beneficial for a different type of User. A Customized Dashboard would be awesome!
- I would like to see expanded reporting on the Plays.