Has potential but needs some improvements
December 22, 2022
Has potential but needs some improvements
Score 1 out of 10
Vetted Review
Verified User
Software Version
Professional
Overall Satisfaction with ChurnZero
We are working to get ChurnZero setup to help us with all aspects of client retention, including onboarding, mid contract monitoring, and renewals. Our client are marketers who run multi channel marketing campaigns and there is quite a bit of client training that goes into the onboarding process. We want ChurnZero to help us track the progress during this phase. We also want to monitor usage post onboarding to make sure that the client gets value from our solution. We would like ChurnZero to help us identify those clients at risk, way before we get to the renewal phase.
- Tracks upcoming renewals
- Segments customers based on flexible critera
- Provides a process to guide clients through a journey
- Getting information out to the key stake holders in the company in the form of reporting
- Needs to be easier to setup and configure
- Dashboards are not very flexible
- Very little impact right now. We were hoping to have ChurnZero replace our manual renewal scorecard trakcer but it's not giving us the info we need so far.
Do you think ChurnZero delivers good value for the price?
Not sure
Are you happy with ChurnZero's feature set?
No
Did ChurnZero live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ChurnZero go as expected?
No
Would you buy ChurnZero again?
No