A must-have tool for CSM's and Account Management Teams!
January 03, 2023
A must-have tool for CSM's and Account Management Teams!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Professional
Overall Satisfaction with ChurnZero
We use CZ for managing our customer journeys, especially the onboarding journey. It allows us to identify and address potential issues with customers and prepare them for renewal. It also allows us to segment our customers so that we can mass email certain groups of customers for specific purposes (i.e. new feature releases, offers, requests for reviews etc.). We also use the usage data in CZ to figure out which features our customers are/are not using and as well as if they're using the platform at all.
- Segmenting Customers for Individual Reachouts.
- Ability to filter segmentation by pretty much any usage data/metrics/health score.
- Ability to set up campaigns or 'plays' to automate reachouts and tasks.
- Additional customization options for how data is displayed inside account details page.
- Ability to duplicate segments.
- Faster time to complete onboarding journey.
- More reviews in the App/Play Store.
- More customer feedback on betas/new products.
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
Yes
Did implementation of ChurnZero go as expected?
Yes
Would you buy ChurnZero again?
Yes