Not very happy, haven't achieved ROI
December 22, 2022
Not very happy, haven't achieved ROI
Score 1 out of 10
Vetted Review
Verified User
Software Version
Professional
Overall Satisfaction with ChurnZero
We are attempting to use ChurnZero to support our client retention, staying ahead of churn, and allowing ChurnZero to inform us of red flags within accounts. We also use it in hopes of bettering the onboarding experience of new clients.
- Allows the user to automate communications based on client behavior
- In-App messaging
- From my experience, the product is not easy to use, even with great minds working, we haven't launched in almost a year.
- For a Churn software I feel it does not easilly track renewal percentages, this baffles me
- They do not provide real world working examples that we can model our implementation after, no proof it actually works or recommendations on how to set it up, just theory.
- In my opinion, it doesn't seem like they even use the product themselves, otherwise we should as a client feel like its working
- Zero ROI at this point, hoping that turns around
Do you think ChurnZero delivers good value for the price?
Not sure
Are you happy with ChurnZero's feature set?
No
Did ChurnZero live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ChurnZero go as expected?
No
Would you buy ChurnZero again?
No