Data-driven churn fighting!
January 04, 2023
Data-driven churn fighting!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Professional
Overall Satisfaction with ChurnZero
ChurnZero has become the single source of truth for our client data and is therefore used across departments to share crucial information. This rich and customized database can be queried and filtered using the excellent Segments feature which has the power to consolidate and filter the data you have, to answer real-world business questions.
- Churn scores, and the ability to have several customized algorithms of score calculations, depending on factors such as the type or size of the client. This allows for accurate client health measurement using data points such as usage, communications, and journeys.
- The client database can be queried and filtered using the excellent Segments feature, which has the power to consolidate and filter the data you have, to answer real-world business questions.
- The view of all the data points consolidated in the churn score algorithm allows us to monitor the health of our clients accurately and in a timely manner.
- The Journeys feature is a great concept, but in reality, it is not very flexible compared to a proper project management tool. I heard this is being improved, but as of today, it’s not quite there.
- ChurnZero provides ROI with each client it allows you to potentially save. Keeping clients will be huge in 2023.
We prefer the UI and features of ChurnZero.
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
Yes
Did implementation of ChurnZero go as expected?
Yes
Would you buy ChurnZero again?
Yes