ChurnZero - the best CRM tool out there
February 08, 2023
ChurnZero - the best CRM tool out there
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with ChurnZero
Churnzero is used as a CRM for us at Inflo. We use it to understand our customers more and how they are using our software.
We can gauge usage, sentiment and health of a customer at a few clicks of the button.
We can gauge usage, sentiment and health of a customer at a few clicks of the button.
- Churnscores - giving you the chance to tailor the things that are important for your business into understanding if a customer is likely to churn
- NPS - surveys directly set up from plays through CZ
- Usage - stats on who is the best and what they are using
- incorporate more api's
- support system - include live chat bots etc..
- Has led to us understanding our customer more in terms of usage and when it is low in an area
- It has enabled us to be more efficient as an NPS survey is sent out every quarter automatically .. giving us vital feedback on the product and team
- We have been able to cut churn by over 3% due to understanding where they may be needing extra help e.g. engagement adoption
I prefer ChurnZero as it has a simpler design, it is more user friendly and the graphics are clearer
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
Yes
Did implementation of ChurnZero go as expected?
Yes
Would you buy ChurnZero again?
Yes