ChurnZero is a CS Must-Have.
September 18, 2023
ChurnZero is a CS Must-Have.
Score 9 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with ChurnZero
We use ChurnZero to track usage, renewal, client, and sales data for our Customer Success Managers. Conveniently, ChurnZero syncs to SalesForce, which makes it easy for us to sync and send data between the two platforms. Our CSMs love CZ because it gives them a snapshot of their accounts, their health, potential churn "red flags," and more!
- Ability to create ChurnScores per product to give a snapshot of their health.
- Fully customizable solution that allows us to pick, choose, and build our interface to fit our needs (aka not standardized).
- Support! Their support team is incredible and fast.
- The ability for admin users to delete and edit custom fields.
- Ability to have users have multiple direct reports (e.g.: for creating alerts in your domain).
- Ability to update contact level and account level information between each other (e.g.: if you select a contact as a SPOC on the account level, then it updates the user on the contact level).
- Positive: Customer Health Tracking.
- Positive: Segmentation based on key, to us, attributes.
- Negative: Some custom fields need to be created by CZ staff (e.g.: aggregated).
For Customer Success activities, ChurnZero is superior.
Do you think ChurnZero delivers good value for the price?
Not sure
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ChurnZero go as expected?
I wasn't involved with the implementation phase
Would you buy ChurnZero again?
Yes