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They call it "Classy" for a reason
August 13, 2018

They call it "Classy" for a reason

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Classy

We use the Classy platform to manage fundraising across the organization. It's primarily the development and marketing staff who utilize Classy and then our controller will use the reporting functions. The Classy platform allows for online donations and forms to be processed and automatically synced to Salesforce along with some extra features, such as sending automatic custom receipts/thank yous, peer-to-peer fundraising, crowdfunding, processing event registrations/ticket sales, and more.
  • Lots of options for customization - everything from web page design to custom questions to learn more about your donors
  • Donors can elect to cover transaction fees
  • Automatically sends custom receipts - you can also add a personal thank you note to send separately with only a few clicks
  • Automatically sends notifications when requested if a donation is made in honor of somone
  • Reporting made easy
  • Syncs to Salesforce
  • Dedicated account manager to help get you up and running with Classy
  • Limited options for compatible payment processors
  • You can process event registrations/ticket sales, but you can't do a guest check in or redeem the tickets in Classy
  • It's not cheap.
  • Classy has increased productivity through its custom automations that can be enabled saving staff time
  • Classy has allowed us to strengthen our marketing through utilizing its custom questions to learn more about our donors AND being able to report on them
  • Many donors elect to cover to their own transaction fees through Classy, saving us approximately 5% on each transaction
Classy has a lot more customization than iATS and is more geared for the nonprofit use case. It should be mentioned that while iATS is a payment processor that has syncing and online form capabilities (through iATS Brickwork and Aura), Classy does still require you to select an outside payment processor that is Classy compatible.
If Classy is within your budget, I'd go for it. If you're looking for a platform that will not only allow you to process donations on your website, but do so much more (i.e. crowdfunding, peer-to-peer, campaign tracking, automation, customization, sync to Salesforce, etc.) and have someone hold your hand as you work through the set up process and beyond, then Classy is for you.