ClickUp, the ultimate game changer.
February 08, 2023
ClickUp, the ultimate game changer.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ClickUp
My scope of work ranges from advanced technical queries to high-level projects for the Talent Acquisition division of our HR department. We have a huge task force of recruiters who often required technical support on specific day-to-day processes that involved the used of features. At first, it was difficult to guarantee a service level to address all requests that my PMO team received, but then we implemented ClickUp as we understood that queries could become part of a backlog that could be categorized in multiple ways through a series of forms and automation. Our technical support response time and capabilities improved by 70% as we were able to design a ticket system that streamlined the escalation process, applied multiple smart automation commands, and helped us to create statistics around the same to perform RCA to focus on multiple solutions. Aside from this, our PMO team uses ClickUp to document projects and goals.
- Multiple Types of Views
- Customization Capabilities
- Team Collaboration
- Automated Communication
- Reporting
- Forms conditional fields
- Conditional Automation
- Integration with other apps
- Improved SLA from 48 to 4 hours on automated ticket resolution. That was a 169% reduction of time.
- Helped us queue more than 1,500 tickets annually and assigned them to available resources through automation.
Our team collaboration has improved significantly as our PMO team has specialized officers on different subjects; when having a project that requires their input, ClickUp has not only allowed us to keep things in order but also facilitated team collaboration when completing tasks that require the input of one or many SMEs.
From having projects with Scrum-type structures and stages to the combination of the same with projects that are UI/UX related; ClickUp's wide range of customization options has allowed our teams to communicate better through the same features.
From having projects with Scrum-type structures and stages to the combination of the same with projects that are UI/UX related; ClickUp's wide range of customization options has allowed our teams to communicate better through the same features.
ClickUp helped us reduce our technical support SLA by 169%. Our game improved significantly and on different layers; from one angle, our team is able to quickly assign resources to queries that require manual intervention while the other tasks are completed automatically through our own custom automation triggers. We spend less time organizing tickets and we can dedicate to find solutions to problems that require a more complex solution.
Do you think ClickUp delivers good value for the price?
Yes
Are you happy with ClickUp's feature set?
Yes
Did ClickUp live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ClickUp go as expected?
I wasn't involved with the implementation phase
Would you buy ClickUp again?
Yes