The Ultimate Remote Access Tool
June 02, 2017
The Ultimate Remote Access Tool
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control
The application is used for our busy helpdesk to provide service to multiple end customer sites. It's used by the service desk department mostly. Previously we had to use multiple solutions with no single pane of glass management (IPSec VPN/PPTP/RDP/Citrix) for separate customers. Now all is easily accessible from one website. The benefit of the application being available outside the office is that it makes it easier for engineers to work from home without having to double-hop (to the office and from there to an IP-restricted customer site) and struggling with double the latency.
- I love the way you can share the session with a third party - a winning feature in some of my cases. Getting a vendor to look at the server has never been easier.
- Updating the application and clients is very simple and worry-free. Simple next for server, update few clients, test, then just select rest and deploy update. Takes moments and works very well.
- Customization of the portal allowed us to quickly change the necessary bits when the company revamped its colour theme.
- Sorting customers and splitting them by company names could be a bit more user-friendly and automated (no alphabetical auto-sort!!)
- The clear local cache command could be made visible from the management page so that users don't have to look it up if they need it - shortcut/button of sorts that would run it locally.
- Creating a virtual appliance for example for VMWare would not be a bad idea - improved security, etc.
- Increased efficiency of engineers - definitely much easier to access customer sites.
- Speed of connection is very good, historically there have been issues connecting to latest OS versions but this is normally quickly sorted.
- We were able to match tender requirements for a remote access platform as a result of presenting the ConnectWise Control.
Have used multiple products in the past - TeamViewer, GoToAssist, VNC, LogMeIn and for the moment Screenconnect is definitely the best - other ones were never so well maintained nor easy to deploy. This product scales very well and has a small footprint.
Also by having it on site, we can fully audit all access operations without the worry that it's being accessed by someone else as in the cloud/hosted setups.
Also by having it on site, we can fully audit all access operations without the worry that it's being accessed by someone else as in the cloud/hosted setups.