ConnectWise Control Review
July 21, 2017
ConnectWise Control Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control
ConnectWise Control acts as our control center for the services we provide to our clients. We utilize it not only to monitor key client system hardware, but also to automate proactive maintenance and reactively fix common issues, as well as access client devices for real-time troubleshooting by our helpdesk staff. The integrations into ConnectWise Manage allow us to maximize our efficiency and ensure we capture all activities that create value for our clients and invoice for it.
- ConnectWise Control allows for easy implementation onto both client and prospective client networks. This allows for an efficient onboarding for a new client, and a non-intrusive way for us to see the network for potential clients during the sales cycle.
- The automation with ConnectWise Manage allows for the capture of all activities we perform, both automated and through our staff, for our clients. This ensures accuracy of billing and minimizes missed opportunities for revenue generation.
- Easy creation of automated scripts to perform tasks that happen frequently or simple fixes to common issues allows us to resolve issues without utilizing human capital, which in turn reduces overhead costs for our business.
- ConnectWise Control does not have simple "templates" that allow for monitoring certain devices more robustly than the basic monitoring services. For example, there is not a template to monitor Dell Open Manage. It can be done, but you have to either pay for consulting services to set it up or figure out how to configure it internally.
- Increased helpdesk efficiency through automation and scripting
- Decreased false trouble tickets vs. our previous RMM tool
- Proactive management is more efficient and we can handle more endpoints per FTE
They are similar solutions that both provide value and have their benefits and issues. ConnectWise Control provides a slightly more robust solution and is slightly easier to manage. The biggest differentiation comes from the integration into ConnectWise Manage, which is more streamlined and functional with ConnectWise Control.