It pays for itself! What more do you want?
September 08, 2017

It pays for itself! What more do you want?

Richard Lawhon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control

I use connectwise control to keep costs down for customers who purchase IT support from me. It prevents travel, which lowers the cost to my customers.
  • Remote control of users' computers very easy to establish.
  • Integrates with Freshdesk for ticket tracking.
  • Price is right!
  • If the price went down, that wouldn't hurt my feelings.
  • I make money with this product. It pays for itself monthly. What more do you want?
It's the most affordable remote support tool I've used that has the feature set I need. PCs and Macs with an easy to access client interface. I have some older customers, and the ability to connect using different methods is wonderful.
If you're south of Dallas, and your customer is in Frisco Texas, ConnectWise will save you 3 hours of your life. That simple.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
10
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
5
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
10
Session record
10
Annotations
10
Monitoring and Alerts
10
Multi-platform remote control
10