IT Dept that needed a cost effective tool without sacrificing features | TrustRadius

Use Cases and Deployment Scope

It's being used on the entire org for help desk support. Also have it as an alternative to a VPN to control servers and other devices when not onsite. The biggest win has been cutting down on commute and friction when trying to help a user with a simple fix.

Pros and Cons

Computer Access to frequently used computers or users who need help often.
Sending and receiving files is a breeze, the drag drop feature is magical.
Screen Recording and sharing.

The meeting software could use some tlc or better understanding to the end users.
Better UI for changing settings of the software.

Return on Investment

Remote Session speed
Cut on commute
Fast control

Alternatives Considered

LogMeIn Rescue and Bomgar Privileged Access Management

Price was the biggest difference without having to sacrifice features. The concurrent license is a big money saver.

Other Software Used

Slack, Microsoft System Center Configuration Manager

Likelihood to Recommend

It covers all the bases for an IT Department. It's a tool that I would always want on my side.