Constant Contact - great name for a great product!
March 25, 2024

Constant Contact - great name for a great product!

Lisa Parshan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Email Plus

Overall Satisfaction with Constant Contact

We sell services. We often go to trade shows and get leads from our booth's presence. Our leads are entered for outbound marketing. Then, we write informative and "teaching" newsletters to tell the public about our services. We include videos, blog posts and sometimes humor to help engage our customers and hopefully get them 'clicking' to find out more. We hope that the leads we get from tradeshows will purchase our services, so we are attentive to their response, unsubscribes, click rate etc.
  • Campaign creation
  • Templates
  • User data
  • WP integration
  • More AB testing functionality
  • Our open rate is anout 18%
  • Our click thru rate is about 7%
  • Templates are easy for even a novice
  • Reporting is easy to understand
I know what CC offers (but not sure if the others offer this or Retargetting - CC automatically retargets any of our customers with abandoned carts. We also set triggers on our promotional email system, and for follow-ups. This has been very helpful in targeting and retargeting potential customers along the purchasing funnel.

Do you think Constant Contact delivers good value for the price?

Yes

Are you happy with Constant Contact's feature set?

Yes

Did Constant Contact live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Constant Contact go as expected?

No

Would you buy Constant Contact again?

Yes

We are transitioning our current CRM to salesforce within the year. I'm not sure if we will still need any email platform or we will use the native system from salesforce as part of our CRM. However, we do like the interface and usability of constant contact. We played with other outbound marketing programs, but as a team we felt that constant contact met our needs.

Constant Contact Feature Ratings

WYSIWYG email editor
10
Dynamic content
10
Landing pages
10
A/B testing
5
Email deliverability reporting
10
List management
10
Triggered drip sequences
10
Standard reports
10
Email Previews
10