Item: CrowdCompass
Rating: 8
Author: Megan Gates

Use Cases and Deployment Scope

We use the mobile app across our Higher Education and School Education group divisions of our organization in tandem with the Cvent Registration Tool. Ultimately, using CrowdCompass makes us more efficient as a small events management department -- this cuts down on a lot of manual content loading. This also allows us to communicate more effectively with our attendees if we are not onsite. We can pre-load canned notifications. By using Cvent and CrowdCompass we project a consistent branding, as well as give our attendees a more professional, well-executed event experience. They love the app!

Pros and Cons

The app is easy to build on the back end and integrates seamlessly with Cvent, thus eliminating half the work of loading content into two platforms. Less work equals happier event planners!
The app provides comprehensive usage metrics on demand, so we can actually see which sessions are the most engaging and adjust the sessions or make improvements real-time for those sessions with lower engagement levels.
We are able to completely brand the mobile app "shell" to our company branding guidelines. It makes our company appear more professional and trustworthy.
Our event attendees love the notifications feature! It allows us to seamlessly communicate with our event attendees about updated agenda session times, meeting locations, giveaways, wireless internet info, etc. even if we are not onsite.

We have an account manager who assisted with setting the app up for us, which was easy enough, but after that, it seemed like we were on our own to learn it. Although it is intuitive, access to basic training seemed limited in our case.
We hired Cvent Creative Services to create a new template for our reg sites, invitations, etc and that process was not only pricey, but deadlines were missed and it seemed as if there was just a lack of communication and our vision was lost in translation at times. We were very disappointed with that process.

Return on Investment

We can now provide our C-Suite with metrics around which sessions or keynote speakers received the most attendee engagement. This allows them to be strategic for future meetings.

Other Software Used

Concur Expense

Likelihood to Recommend

If you are currently using the Cvent Registration tool, adopting CrowdCompass as your mobile event solution is a NO-BRAINER. There are too many benefits to count: seamless uploading of content, comprehensive metrics, notifications, the ability for event attendees to select their own tracks and come up with their own schedule. It's easy to set up and has so many features and functionalities! I would recommend this product especially to those who manage large meeting of 500+ with a lot of elective sessions. I have attended events where the organization uses CrowdCompass as their mobile event app, and have always had a better experience when they do.

Usability

Once you download and are in your event app, the app is very easy to use -- it mimics all other app interfaces I have used with simple navigation icons and you can seamlessly jump from page to page.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Well integrated Consistent Convenient Feel confident using	Requires technical support Lots to learn

Easy Tasks

Content Uploading
Notifications
Social Wall

Difficult Tasks

Initial Admin Set-Up
Adding sessions
Setting up live polling

Mobile Interface Availability and Impressions

Yes - Very well! Seamless and professional looking. Although in order to get to the mobile app within the App Store or Google Play, there are some instructions you would need to be provided and read fully first. It's not very intuitive if you are a user and do not have those instructions to be able to find the Attendee Hub and then get to your event without some instruction.

If you're using Cvent, going with CrowdCompass as your mobile event app solution is a NO-BRAINER!

Overall Satisfaction with CrowdCompass