So many promises, none delivered
December 02, 2021

So many promises, none delivered

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Software Version

Pro

Overall Satisfaction with Crunchbase

We use Crunchbase to make our profile accessible to potential employment candidates and venture capitalists. We also use Crunchbase for research on potential customers and contacts at that organization that may be a good fit for our products.
  • We have a profile
  • The data is out of date
  • The data is invalid
  • There is no way to update or manage the contacts listed on your profile
  • No ROI
  • Waste of money

Do you think Crunchbase delivers good value for the price?

No

Are you happy with Crunchbase's feature set?

No

Did Crunchbase live up to sales and marketing promises?

No

Did implementation of Crunchbase go as expected?

No

Would you buy Crunchbase again?

No

[In my opinion] let me say I am only giving a 1 because less than that is not an option. [I feel that] I would not waste my time investing or using Crunchbase. [In my experience] most of the contact information found at [these] companies [are] out of date. [In my experience] on our own profile, over 1/2 the company contacts listed were either no longer with the company or had incorrect titles or titles they never had, and in some cases never worked for our company. Even CEO information was 12 months out of date. As companies cannot update their own information, even with a paid account, we inquired about how to update the incorrect data. This took 3 weeks and multiple tickets to get a response. We then provided a list of all the correct information and after 2 more weeks requested a status. The response was that "this data (on their site) comes from 3rd party partners. Crunchbase provides the information to those partners to update on their side, but Crunchbase does not control their editing cadence. [In my opinion] you will need to regularly check the page for updates", to translate that response, it basically says that Crunchbase is an aggregator of data. They own the site, but none of the information on it is owned or managed by Crunchbase. [in my personal opinion] I am not sure why anyone would use Crunchbase. [I feel] It is not a reliable source of information about the companies on its pages, and their customer service is less than stellar.

Crunchbase Feature Ratings

Advanced search
1
Identification of new leads
1
List quality
1
List upload/download
1
Ideal customer targeting
1
Load time/data access
1
Contact information
1
Company information
1
Smart lists and recommendations
1
Salesforce integration
Not Rated
Company/business profiles
1
Filters and segmentation
Not Rated