Great value for the money, but requires some know how

We replaced our traditional landline hosted samsung system, with this voip solution as it was lower cost than most. Overall, it had primarily good reviews and ease of setting up yourself without a paid technician was a plus. I consider myself pretty tech savvy and after a lot of testing and learning was able to deploy this for our company. Overall the app is pretty good, calls are generally clear, the click to dial from chrome feature is a huge time saver! My biggest complains of the software are when it comes back from sleep state or boots in the audio sources don't always work right and have to be manually re-connected. This is not a Windows 10 issue as it will show dial pad to the right headset as does dialpad, but still occurs. The mobile app, has so many dropped calls on wifi, it's only usable through my phone carrier. This is in multiple locations, multiples devices and users giving the same feedback. Overall a great value for the price, but not as reliable as I'd like to see at this point. The tech support and ability to contact someone with Dialpad when there is a problem is extremely poor. For a business we need to be able to communicate instantly not we'll get back to you in 24 - 48 hours.