Fine, but doesn't inspire collaboration
Claire Rivero | TrustRadius Reviewer
August 26, 2019

Fine, but doesn't inspire collaboration

Score 5 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Dropbox

Dropbox is used across our organization alongside Google Drive. We use Dropbox primarily as a final repository for documents that will be posted to our website. We rarely use it for documents that are still in design or will be edited. We also use it for our organization-wide documents, such as the organization handbook, templates, protocol documents, etc. Dropbox is useful for this latter purpose in that it allows users to lock the folder so things cannot be added or deleted.
  • Good file management--easy to build folders and save files (user-friendly).
  • Ability to lock folders from editing.
  • Ability to share files with multiple staff (and with external partners) via the link.
  • Ability to leave notes for people when sharing.
  • I find it very difficult to share individual folders or subfolders that are within shared folders. For instance, if I want to share just one file, it doesn't allow me to share it with someone who doesn't have access to the shared folder. I don't want to grant access each time to the entire folder, just to the file.
  • I don't love the layout--it's functional, but not inspiring, and it hasn't been updated in so long. It seems as if it's been the same since Dropbox started. I enjoy when products surprise me with functionalities I hadn't even thought of.
  • I don't find the suggestions on the home page helpful. I prefer the layout of Google Drive, where home takes you to things you accessed recently, but also to the entirety of your drive. I don't find the suggestions or the messages on the home page very helpful.
  • The ability to store and share files across the organization--rather than emailing them out and having people ask again if they fail to save them--has saved the organization significant time.
  • Ability to save files long-term in shared folders means that we are able to continue to access documents and files even when there is staff turnover and the original owner of the files no longer controls them.
  • Having staff all have access to their own Dropbox systems, along with the org-wide ones, allows everyone to feel comfortable making use of the platform.
I generally find Dropbox pretty intuitive, but as I mentioned previously, I've had a great deal of trouble understanding when I can and can't share files. I often want to share a single file within a shared folder, and it won't allow me to do it. I prefer the Google Drive method where even if the user doesn't have access to the folder in which the file resides, they can still access the file if I send them the link.
There seems to be a good deal of help resources online, although we primarily ask our Operations team for support on using the features.
I personally prefer Google Drive, perhaps because I use it more frequently and am thus more comfortable with the functionality. Dropbox was chosen by our organization as the repository for our organization files. Each staff member was given their own Dropbox using their company email, to ensure they could access the organization guidance docs, handbook, forms, etc. which are all stored on Dropbox, but I find that for day-to-day work, most people use Google Drive until the point at which the files are final.
I would recommend using Dropbox if you need a clean, organized way to store files long-term. I would not recommend it if the person planned to do editing with a group of collaborators. I think Google Drive is much better suited to that. In Dropbox, it feels more like we all have access to the same document, but we can't collaborate in real-time--we need to take turns editing and re-saving.

Dropbox Feature Ratings

Versioning
4
Video files
7
Audio files
7
Document collaboration
2
Access control
10
File search
7
Device sync
10
User and role management
6
File organization
7
Device management
Not Rated
Performance
7
Reliability
7
Storage Reports
7