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Easy-to-use and modern system
May 06, 2021

Easy-to-use and modern system

Jonatas Philippi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Emburse Chrome River

Chrome River is being used as the main expense reporting system for over 50k users. It is a key system to organize and book corporate card transactions from cardholders.
  • Intuitive system: User-friendly system that enables all users to easily report their expenses
  • OCR feature: Helps the receipts input to be made easier and faster.
  • Automated expense types selection: Saving time for users and helping the company’s costs allocation.
  • Ad-hoc reporting tool: Great tool for the back office to build special reports.
  • System limitations: Some simple customizations are not possible in CR, such as a more intuitive dropdown, specific customization per country, and user
  • The system speed: Sometimes the system takes long time to load.
  • Searching capabilities: it is not really useful to find users on the system, for example, like using more searching capabilities (per email, full/partial names, and broken data (not exact data like Google, etc.)
  • Time-consuming to report expenses were decreased significantly, resulting in financial benefits.
  • More complex controlling mechanisms, avoiding potential frauds and misuse of corporate cards.
  • Tax recovery solutions.
The system is really intuitive for any non-expert user and provides a clear UI. Some functionalities like email approval and PDF view are really great! The only thing that could be improved in the approval flow entire view that not always is accurate and looks good.
Intuitiveness and customization. More modern tools such as OCR, approval emails, and interfaces.
The experience with the support team is pretty impressive. They have a great response rate and are always proactive to help and solving issues in a personal way.
It is a tailored solution that attends basically all companies' needs, from small law firms to huge multinational companies like ExxonMobil, where I work. Especially due to its great capability to suit different tax and local requirements from different countries.