Why I like EZ Texting for my Employees
December 15, 2018

Why I like EZ Texting for my Employees

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with EZ Texting

We use EZ Texting to communicate with our employees. In particular we use it for emergency/urgent notifications for delayed opening or closures due to weather or other extenuating circumstances such as power outages. We also use it when we want to insure all employees receive information they might not have read yet in their email.
  • Messages go out in real time so my employees are instructed immediately when we must delay opening or close due to weather. This gives us peace of mind that they are staying home and not on the roads when conditions are unsafe.
  • My new hires can opt into the service, saving me the time of manually adding them.
  • Separated employees can opt out or I can remove them--both are options that insure they no longer receive our updates.
  • 24x7 Customer service would be helpful. I did have an occasion when I needed help in the early morning hours but had to wait.
  • If there was a way for the "caller ID" to somehow label the person's number in your contacts when they opt in it would save me having to update manually.
  • Add a feature where you do an automated phone call to anyone we list as not accepting text messages so as the customer we only have to give one message and would know all employees receive it without me having to make follow-up calls to those individuals (like a robot call).
  • For our organization, using this tool has provided us with better employee relations, morale, and engagement.
I have not used other providers. I found and liked EZ Texting for it's ability to let me only use and pay for the functionality I was looking for without making a commitment or costing me more than I felt a service was worth.
Honestly, for what we use EZ Texting for, it has been great for us. We can communicate clearly and quickly to our team by simply sending one message. The only time we have problems is if we have an employee who doesn't agree to receive text messages. If only there was a feature that did an automated phone call to those individuals.