Freshdesk, our ultimate helpdesk solution for streamlined support
April 09, 2023
Freshdesk, our ultimate helpdesk solution for streamlined support
Score 9 out of 10
Vetted Review
Verified User
Software Version
Free
Overall Satisfaction with Freshdesk
Freshdesk allows our organisation to maintain contact with our partners, artists and the like in a structured and streamlined way. With its modern layout and user-friendly interface, it is not difficult to guide colleagues through the software, in addition to the fact that we can set our own security standards in the software as well as make front-end changes according to our preferences.
- Adjusting to own preference, layout and security
- Support from the company itself, fast and personal
- Core features of the software
- Finding back some settings, sometimes a lot of searching
- Faster answering of questions and response to incidents
- Better overview of open cases
- Improvement in communication between different departments
Our organisatiaon does not currently use Omnichannel.
Compared to the above alternatives, Freshdesk has proven to be easier for our organisation to use for both our colleagues and external parties. The fast and personalised support also rose above the other alternatives.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes