Item: Freshsales
Rating: 1
Author: Verified User

Use Cases and Deployment Scope

We use FreshSales as our CRM for the sales and customer success teams. We've also used it for basic email campaigns (1:many) updates and product marketing.

Pros and Cons

User friendly interface
Flexibility to add new fields to user records
Affordable

Persistent and pervasive down time
Lack of scalable integrations with data source (e.g., their Segment integration is barely functional and they won't improve it)
Slow and unhelpful customer service
Account management doesn't understand our business or what we're trying to accomplish
Email campaign feature is barely functional and only allows you to have 10 campaigns, even with the most expensive plan
Lead and contact records have gone missing and FreshSales is unable to recover data

Return on Investment

Frustrated our entire Growth team
Wasted time and money

Alternatives Considered

Salesforce Lightning Platform and HubSpot Sales

We selected FreshSales because we needed something cheaper and more user-friendly than Salesforce, but we're now in the process of switching to HubSpot because it gives you the best of both worlds - ease of use + scale and reliability.

Other Software Used

Amplitude Analytics, Chartio, Autopilot

Likelihood to Recommend

If you're looking for an extremely cheap, bare-bones CRM that will house a few hundred contacts that you manually enter, FreshSales is probably a fine solution for you. If you're running a sales or customer success team with any sort of scale or sophistication, this system will be unable to support your needs. I used to be an advocate of FreshSales as a good starter CRM, but due to all of their issues with downtime and bugs - and the fact that they deleted over half of our user data (20,000+ records) - I would strongly recommend that you avoid this company and spend a little extra to get something reliable.

Fresh with Date Issue and Unreliability

Overall Satisfaction with Freshsales