Timesaver for support and design!
January 22, 2020
Timesaver for support and design!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with FullStory
We use FullStory daily for both product development insights and for support. By reviewing steps a client has taken to get into trouble we can quickly and accurately get to the heart of any problem and provide a solution. With product development we can observe new behaviours after we release new versions in real-time. Its amazing!
- Product insights.
- Support walkthroughs.
- Timely updates.
- The pricing plan is the biggest frustration when your 'number of sessions' ends it just stops recording rather than just deleting old sessions.
- The UX is a bit complex but one you figure it all out its fine.
- Glitches at times during scrubbing playback.
- We have saved considerable time in our support and development departments by using FullStory.
FullStory was a lot easier to integrate in the long run.
Do you think Fullstory delivers good value for the price?
Yes
Are you happy with Fullstory's feature set?
Yes
Did Fullstory live up to sales and marketing promises?
Yes
Did implementation of Fullstory go as expected?
Yes
Would you buy Fullstory again?
Yes