Item: Fullstory
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

I and our product managers use FullStory to track product usage & metrics of releases, as well as to identify groups of users that are experiencing issues with our product. Our marketing team, support team, and sales team also use FullStory for various reasons.FullStory makes it easy to find patterns and share those insights throughout our teams.

Pros and Cons

Monitoring playback sessions.
Creating usage dashboards.
Finding usage patterns amongst users.
Troubleshooting user issues.
Sharing insights for team member alignment.

In product on-the-fly support chat.

Return on Investment

Improved bug & friction point identification.
Improved release performance tracking.
Improved customer experience.

Implementation Rating

N/A

Support Rating

Support is very helpful in their responses via email, in product chat support would be ideal, though.

Alternatives Considered

Sigma Computing

FullStory is a unique blend of product analytics + playback sessions.

Key Insights

Do you think Fullstory delivers good value for the price?

Yes

Are you happy with Fullstory's feature set?

Yes

Did Fullstory live up to sales and marketing promises?

Yes

Did implementation of Fullstory go as expected?

I wasn't involved with the implementation phase

Would you buy Fullstory again?

Yes

Other Software Used

ClickUp, Figma, Sigma Computing, Optimal Workshop, Dovetail User Research, Miro, Slack, Salesforce CMS

Likelihood to Recommend

If you’re looking for software to monitor playback sessions of users on your marketing site or inside of your product, then FullStory is meant for you. It does come with some analytics capabilities; however, deep analytics tools such as Sigma are more appropriate for product analytics tracking at this point.

Wonderful software for playback sessions + analytics.

Overall Satisfaction with FullStory