Honest Feedback
Updated January 08, 2018
Honest Feedback
Score 5 out of 10
Vetted Review
Verified User
Modules Used
- Voice
- Video
- Messaging
Overall Satisfaction with Fuze
This is our telephonic platform we use to OB/IB all care center calls and is partnered with InContact. We use this also use this for our messaging communication with care center teammates along with field providers. This helps fix the gap with Field and HQ/Care center communication. The phone app was used heavily.
- The phone application was great and still is great! Best communication tool I seen.
- Great about updating status of the individual.
- Constant updates.
- Quality is impacted directly if connection is poor.
- Tends to freeze/timeout everyday during certain times of the day.
InContact - Cosmocom....IC is top notch, ticket and help is amazing. Fuze has some work to do to be considered on that level.
Fuze does beat out Cosmocom for sure.
Fuze Feature Ratings
Using Fuze
200 - Care center - they use this for messaging and telephonic use. This is the call center using this for both Inbound and OB, putting calls on hold.
Another function they use this for is messaging. Fuze allows you to message on call providers that have fuzed installed on there cell hone and using the app.
Another function they use this for is messaging. Fuze allows you to message on call providers that have fuzed installed on there cell hone and using the app.
3 - IT background, able to resolve quickly and not panic since its live patients.
able to resolve complex issues on the fly
able to resolve complex issues on the fly
- Messaging - functionality of using chat function with colleagues in call center and remotely. Creating groups so all can see and communicate efficiently.
- Phone - using fuze as your soft headset, able to call transfer and make live call with a many parties as you want
- Picture for your fuze account - using fuze you can setup your profile with a jpeg and status. this helps build rapport putting face to a name and knowing what status the colleague or teammate is in before you perform an action.
- Use fuze injunction with InContact - using as a softphone with IC layers on top can create some very new and useful tools to create the perfect customer experience.