Item: Fuze
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Fuze is used by our entire organization. Two business problems it addressed for us: We could download the app onto our cell phones and still appear to be in our office while working from home and/or we could easily forward all calls to our cell phone that were coming into our office desk phone. The other problem it solved for us is that it allowed us to make international calls from the Fuze app on our phone at a rate much better than what an employee would get using their personal cell phone service provider.

Pros and Cons

As the administrator of our account, I can add/delete employees, forward calls, etc.
Fuze has excellent customer service. We rarely contact customer service because we hardly ever have issues.
We have never had an issue with call quality.

I think the administrator account interface could be more user friendly; it is designed more for Fuze employees and less towards the average customer user.

Implementation Rating

I was not employed by my company at the time of the initial implementation of Fuze, but I never heard of any horror stories by my predecessor or from any of the employees .

Alternatives Considered

Vonage Business Communications

I was not employed at my company at the time they selected Fuze. But in a general comparison to Vonage which I used at my last company, I think Fuze and Vonage are both good products.

Other Software Used

Assembla

Likelihood to Recommend

I can't think of where Fuze would be less appropriate. It is well suited for the office environment because it offers a complete package of phone and video call capability.

Super reliable phone service and responsive customer service

Modules Used

Overall Satisfaction with Fuze