PureConnect Premise (Legacy ININ CIC) Feedback
October 26, 2017
PureConnect Premise (Legacy ININ CIC) Feedback
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- PureConnect
Overall Satisfaction with Genesys Engage (formerly PureEngage)
Multiple business groups, of varying sizes, using one or more components of the solution. The flexibility of the solution allows us to manage 'typical' contact center technology requirements, and one-off type requests that are brought forward. A single, one stop shop solution for our business clients.
- All in one solution presenting a 'menu' to my business clients.
- Integrated client for all interaction types.
- Provides an infrastructure environment (we are prem based) that is fairly easily maintained, supported, and provides strong high availability capabilities.
- Report - canned report is poor.
- Agent web client - does not meet our needs, however Genesys is working hard on feature parity, so I know it's coming.
- Licensing costs - post merger from ININ, the anticipated next renewal and increased fees will put significant strain on the negotiations.
- There are groups in our business leveraging the technology that would never had the opportunity because of their size.
- Reduction in effort to manage contract/renewals as we are now dealing with a single vendor solution.
- Reduction in effort to support contact center technology as my team has only one solution to become experts with.
We have not investigated any other products in the past 4+ years.